FAQ

Here are answers for questions which have been frequently asked.

Q:How long days are delivery time via Japanpost Registered Air Small Packet?
A:The average delivery time via Japanpost Registered Air Small Packet is about 7days.However, it may take about one month because of delay at customs or bad weather.
Q:How long days are delivery time via Japanpost EMS?
A:The average delivery time via Japanpost EMS is about 4 days.
Q:Can I track my item on the website of Japanpost?
Q:Tracking information are available for many countries, however, if you choose Japanpost Registered Air Small Packet for delivery method, tracking information are not available for some countries, for example, Australia.